Frequently Asked Questions and How To Information

The information contained with in our FAQ section is to better guide you with under standing more about our site and how to gain the most from your time with us.  

Welcome to FAQ

Welcome!

 

You will find some helpful tips, articles and more importantly information on how to get the best from our All Therapies Psychic Spiritual Retail – ATPSR  website.The information contained with in our FAQ section is to better guide you with under standing more about our site and how to gain the most from your time with us.

 

Articles and Information 

How to become a Member

Member Dashboard

How to apply to be a Vendor

Transitioning Member to Vendor

Vendor Pro Dashboard

Fees and Payments

How to leave Feedback

Complaints

Closing Your Account

 

ATPSR

                                      

A HOLISTIC COMMUNITY CONNECTING PEOPLE, PRODUCTS AND SERVICES

 

 

 

 

How to Become a Member

ATPSR

               

A HOLISTIC COMMUNITY CONNECTING PEOPLE, PRODUCTS AND SERVICES

All Therapies Psychic Spiritual Retail

 

Our focus in on creating a Holistic Community connecting People, Products and Services so therefore, ANYONE can join and become a member.

The following Tutorial is about how to sign up and the member dashboard

Member Dashboard 

However, to be a vendor you would need to come under some of our categories which are specifically designed to set us aside from other online stores.

ATPSR has a worldwide reach even though the initial site is based in Australia. The ATPSR Marketplace is an Australian Registered Business and our ABN and other contact information can be found in the footer of our site.

Our vendors and members are logistically worldwide and connected all by the wonderful ” All Therapies Psychic Spiritual Retail” website.

We are new so, you may see we are still growing – but the beauty of growing means we are designing a community connection with many gifted, talented and wonderfully qualified individuals who share a passion to follow their path enriching the betterment and well being of our mind, body and soul.

 

The rules are pretty simple and set out so keep our site a happy, safe environment for everyone to enjoy. Member Rules  

How to Join as a Member

 

A button link at the top right hand side of the website  “Member Sign in and Membership Register”  You will choose Membership Register if you are a first time visitor.

Fill out the information required with a valid email address and a password.

WE CHECK EVERY SUBMISSION – IF YOU ACCOUNT IS NOT COMPLETE WITH DETAILS REQUIRED, ADDRESS, EMAIL, CONTACT DETAILS WHICH ARE VALID – YOU ACCOUNT WILL BE DELETED.

“You may notice you have a vendor option as well which will need a validation from our Admin to be accepted as a vendor. ”

Read our terms and conditions, privacy and other important guidelines – then tick the box and hit submit.

 

We recommend you also read the following Consumer Law and Regulation when consenting to become a member BUYER Member Terms and Conditions

 

You will receive a confirmation email letting you know you are now a member! If you are also applying to be a vendor you will receive a further notification when your vendor application has been accepted.

 

 

 

 

 

 

 

 

 

 

 

 

How to Become a Vendor

ATPSR

                   

A HOLISTIC COMMUNITY CONNECTING PEOPLE, PRODUCTS AND SERVICES

All Therapies Psychic Spiritual Retail

Its always a beautiful sense of accomplishment when you are ready embrace a new audience. You may be a novice, a professional or someone who has had a long help passion that has become to blossom and manifest into a beautiful new business venture.

How to Join as a Vendor

 

A button link at the top right hand side of the website  “Member Sign in and Membership Register”  You will choose Membership Register if you are a first time visitor. If you are already a member you may see to the left hand side of your membership dashboard a link that enables you to APPLY to be a Vendor.

 

The Vendor Dashboard – Tutorial – Vendor Dashboard

 

As a member you may be familiar with the Member Rules however, we have included our very important  Vendor Rules

Fill out the information required with an email address and a password.

“You may notice you have a box to tick for applying as a vendor option as well which will need a validation from our Admin to be accepted as a vendor. ”

Read our terms and conditions, privacy and other important guidelines – then tick the box and hit submit.

We recommend you also read the following Consumer Law and Regulation when consenting to become a Seller/Vendor Member Terms and Conditions 

You will receive a confirmation email letting you know you are now a member! If you are also applying to be a vendor you will receive a further notification when your vendor application has been accepted.

  • All applications are subject to acceptance and clearance. You may be required to follow up with more information or other details in which to process your Vendor Request.
  • Take the time to read the FAQ frequently asked Questions on all areas concerning member/vendor payments and fees along with other helpful subjects
  • Please ensure your account has the correct business, postal or contact details

 

 

Transitioning from Member to Vendor

ATPSR

                               

A HOLISTIC COMMUNITY CONNECTING PEOPLE, PRODUCTS AND SERVICES

All Therapies Psychic Spiritual Retail

 

So, you have taken the plunge and now you would like to join out little community in building a store. Welcome aboard!

A Member transitioning to become a Vendor

 

If you are already a member and have now decided you wish to transition to becoming a vendor on our marketplace. You may see in your member dashboard to the right there is an APPLY to be a vendor link. If you do not see this link or button –  You will need to CONTACT Admin to approve your request.

Requests can take up to 24 hours for approval. You will receive an email validating your vendor membership. We may ask for additional information before approving your request.

Please familiarize yourself with Our site rules and Consumer Laws and Regulations when consenting to become a seller/vendor

Seller/Vendor Rules

Seller/Vendor Membership Terms and Conditions 

 

 

Fees and Payments

ATPSR

                                 

A HOLISTIC COMMUNITY CONNECTING PEOPLE, PRODUCTS AND SERVICES

All Therapies Psychic Spiritual Retail

 

Information on Payment Processing of Sales

Our site is set to AUD (austalian dollars) although anyone can join and become a vendor your store payments and processing via the site will be converted to AUD.

Fees are set by the payment gateways PayPal and Stripe for payment processing. This will be deducted automatically once customer sales process. The terms of this can be found via Paypal and Stripe which clearly set out the processing fees depending on country and customer choice of payment. (known as percentage plus a fixed price – ie 1.75% or 3.5% plus $0.30 can quickly turn into 4.5% to 8.9% dependent on the clauses and small print – they just cover it with a % and a fixed fee total)

Our transparency in processing the sales is to enable you to better understand the payment process and policies are bound by the payment gateways which you would encounter throughout any website or multi vendor format.

International transactions which can include credit card or paypal transfer for purchases encounter a higher fee as per set by PayPal, this will include if the customer does not have an account already with PayPal if this is the method of payment choice by the customer.

Stripe is systematically a credit card based payment system. Unlike PayPal the payment is processed, held and then released for distribution.

OUR site clearly sets out a genuine fixed percentage to be paid to vendors per sale to avoid confusion.

 

Our Payment Gateways

  • PayPal
  • Stripe

We do not encourage vendor/seller and customer liaisons on matters such as Direct Deposit, POD or Cash Sales  outside of the secure checkout. This is to protect the seller and the buyer from fraudulent payment and purchases.

If you do not agree with this policy you are free to close your account be this customer or vendor/seller with ATPSR. Our policy on personal details obtained are clearly set out in our seller/vendor terms and conditions and customer terms and conditions. Take the time to familiarize yourself with these policies which can be found in out FAQ and included at the bottom footer of our site.

 

Exchange Rates on Payments

The customer will pay ANY exchange rate accumulating from domestic or  international card or payment or paypal transaction if deemed by their credit card holder or financial institution being for the sale purchase. BUT, so do you on a payment process basis. As explained above in section Information on Payment Processing.

The Domestic and International fees are set out in the FEES structure below. However, if you are not an Australian based business you may incur a fee when money is transferred through commissions to vendors/sellers who wish to paid in a currency different to AUD. (we discuss this entirely in the HOW You Get Paid section)

PayPal – FEES structure

Stripe – FEES structure

 

OUR FEE

Our whole basis of transparency is to give you a place in which to dedicate a business or enjoy being a part of a community solely designed to cater for all aspects of the betterment and well being. A Community connecting People, Products and Services. We charge a %5 fee on the final sale at checkout. Our fee is deducted prior to the sale processing through the payment gateway.

We do not charge you a submission fee for products, an admin fee for help or assistance.We do not charge you a monthly subscription on pre – determined hosting or sales.

We are in line with other multi vendor sites in our services but, we actually are more competitive as our moderately small fee has no hidden agendas or additional charges.

 

OUR COMPETITORS

  •  we do not charge your customers service fees to purchase from you.
  • Most larger sites collect between 20% plus a fixed fee, they also charge your customers a fee for servicing the order,
  • others take a large percentage between 35% – 40%.
  • Some may give you a minimum of set payment per hour or per whole sale. ie charge $90 for a service but pay you only 1/4 of the fee charged.
  • You may find other sites charge a monthly subscription depending on store size and sales the monthly subscription based on your sales can work out to a whopping 42% – 48% without you realizing (this does not include your cart processing fees through the preferred gateway
  • Other sites may include free hosting but gather fees through extensive add ons, submission per product fees, hidden per sale percentages (we know because we did our research and have learned first hand)
  • You may choose your own build a site program – By the time you pay for hosting, site fees, merchant fees, registration, licenses, ssl certificates, protection software, programs and plug ins – your sales need to match if you are going to make a profit.

As, we have stated – we are the most transparent multi vendor market place on the web that offers what we deliver. We don’t need to sell you on our site – we know it speaks for itself.

 

HOW YOU GET PAID

Most importantly you are wanting to know the essential question how and when do you get paid?

Keeping with transparency we are estimating your sales less PayPal/Stripe fees and commission averages %85  paid per sale  for Australian Vendors and an average %82 per international vendor per sale which will appear in your vendor dashboard. Your vendor dashboard enables you to keep track of sales and payments processed or processing throughout the course of membership.

 

AUSTRALIAN BASED VENDORS

  • All vendor payments are made weekly (7 days from each sale date) This enables products and services to be delivered and customer satisfaction of received product or service to be obtained and refunds of any nature to be processed)
  • Australian Vendors – The funds cleared are payable to your PayPal or Bank Account  you can choose between PayPal or direct Bank Deposit
  • Keeping with transparency we are estimating your sales less PayPal/Stripe fees and commission averages %85  paid per sale  for Australian Vendors

 

INTERNATIONAL BASED VENDORS

  • All vendor payments are made weekly. (7 days from each sale) This enables products and services to be delivered and customer satisfaction of received product or service to be obtained and refunds of any nature to be processed.
  • Keeping with complete transparency – International Vendors- PayPal does charge us a FEE to transfer funds internationally (*$5.99 per 1 transaction) to your paypal account – **we have already adjusted your commission per sale to reflect
  • International Vendors wishing for direct bank transfer – the fee is approximately *$18 if sent in AUD  or $12 if sent in foreign currency (set by our institution which can vary or change as bank charges or rates change) **we have already adjusted your commission per sale to reflect 
  • International Vendors receive notification in Vendor Dashboard of sales and purchases which are processed in AUD
  • Keeping with complete transparency international vendors will receive ** 82% of your final sale. 

 

ATPSR INCENTIVE PROGRAM- Funds cleared for 3 Day Payment

To Qualify:

  • All vendors that have a proven daily, weekly, regular sales record for a minimum of 6 months
  • Registered business vendors ABN or equivalent RBN Reaching consistent sales grossing $2,000 aud within 3 months positive feedback – no refunds

 

OUR MISSION

  • Its your livelihood, your passion, your goal to sell, promote or grow your business – we want to be there to support you
  • Keeping the site transparent encourages you to build your stores confidently
  • We want to see you succeed. The purpose of this site was created to encourage, share and connect with like-minded people.
  • We are competitive – but we are fair. Every effort has been made to ensure you benefit from being a part of our growing community. There is no other site that will offer you the clarity and transparency with fees, terms and conditions.
  • WE have -No lock in contracts, no hidden fees but we ask you keep the site safe for others by following the rules.

 

*fees are based on the current fee structures at this time and may be updated at anytime. We will update via our site FAQ notifying of any changes and via our vendor message board in the matter of any changes.

As we grow, we hope to have a better payment system in place to support our international vendors in the future.

 

ATPSR does not send unsolicited emails, text or phone calls requesting your account or banking details under any format or financial institution. IF, you receive an email or phishing DO NOT engage. We correspond directly through our vendor dashboard for your security.

 

We reserve the right to change any of our above policies with due notice.

 

Member Dashboard

 Member Dashboard

 

Member Dashboard  Tutorial Video

 

Once you sign up and become a member you will receive a confirmation email. ONLY tick to be a VENDOR if you are wishing to be a vendor and a member-  This email notifies you of now being a member.

  • Sign in as a member – using your log in details you have created
  • The dashboard will appear on the left hand side
  • You can fill in your details such as your name, postal address and etc.
  • We do not suggest you place your payment options as a saved option as our checkout allows you to access your preferred payment details at time of checkout – (vendor dashboard is set a little different with a commission payment therefore receiving payments will need your payment details.However as a member/buyer you do not need to do the payment section unless you wish )
  • You can see your orders/purchases and shops which you have Favorited or left feedback within your dashboard.

 

 

Vendor Dashboard

 

 

                               

All Therapies Psychic Spiritual Retail

A Holistic Community connecting People, Products and Services

 

Our Tutorial on how to set up your vendors  dashboard account and how to upload a product.

How to Leave Feedback

                           

All Therapies Psychic Spiritual Retail

         A Holistic Community connecting People, Products and Services

 

HOW TO LEAVE FEEDBACK

 

Once you have purchased an order and your order is delivered/complete. You will be able to leave feedback on your service or product received.

  1. Log into your members dashboard.
  2. Press ORDERS on your member dashboard.
  3. You can view the order, and opt to leave FEEDBACK
  4. Press the FEEDBACK button
  5. Choose the stars appropriate for the customer satisfaction. 5 – Perfect/Great/ Excellent 4- Good/Satisfied 3 – Mediocre/ Ok      2 – not pleased/ unsatisfactory 1- poor/ disappointed
  6. its important to leave a review on on the service received. this also helps future buyers/clients to be informed or aware of what might be expected.
  7. We do not encourage nor tolerate critical, demeaning, name calling, bullying or other bad behaviour. If you have a strong issue or complaint and can not solve it between the vendor and yourself – refer to COMPLAINTS information in the FAQ or contact ADMIN 

Complaints

 

                          

All Therapies Psychic Spiritual Retail

A Holistic Community connecting People, Products and Services

COMPLAINTS

Let’s be realistic, not everyone is going to agree on a situation. Therefore, we need a way in which to actively solve or dissolve any issues that may occur.

We strongly, suggest mediating between yourself and the party involved. If the mediation does not bring a desired result or the issue breaks any of our terms and agreements of conduct within the site. Then, we will take the opportunity to hear both sides of the complaint or situation.

We, are in no way stating we can or will solve the outstanding issue however, we may investigate what, how, when and if matters between parties involved satisfactory communication and “fair” understanding.

To lodge a complaint, the following procedures or steps will ensure that we have the correct information pertaining to the incident.

  1. Contact ADMIN via Contact US
  2. Include order number, vendor correspondence/customer correspondence
  3. Relevant photos, information or proof of incident and and points of resolution
  4. We take any claims of bullying, cyber abuse or intimidation through the site seriously.

How we will handle the complaint:

  1. We will review the information received
  2. Investigate the complaint and what steps were taken to resolve the issue between parties.
  3. We may or may not intervene, depending solely on evidence and issue, communication and proof received between parties
  4. All correspondence will be via email – all action taken will be final.